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Terms and Conditions

Dear Valued Guest,

Please take a minute to read our terms and conditions. These exist to make Queanbeyan  Riverside Caravan Park  “Park” a safe, happy and welcoming place to stay.

COVID-19 Policy
For everyone’s safety and piece of mind we recommend that all our staff and adult guests be vaccinated. We are continuously updating our health and safety policy and procedures around COVID-19 in accordance with NSW health directions. In the event that COVID vaccinations are mandated, we reserve the right to decline any bookings where vaccination certification cannot be produced.

Should guests need to cancel their booking due to COVID-19 restrictions, guests will have the option to select a new date for their existing booking, accept a credit valid for up to 12 months or a full refund, please refer to our COVID 19 cancellation policy below for full details.


Arrivals and Departures

Check-in is from 12:00pm. Check-out is by 10am. Please contact reception if any additional time is required.

Identification 

Please make sure to bring a valid photo identification. A passport, government issued I.D. card or driving licence are all accepted as valid forms of identification and must be presented at check-in.

Allocations

We accept requests for specific sites, your request will be noted but not guaranteed.

Age Restrictions

Bookings cannot be accepted from any person under the age of 18 unless they are accompanied by an adult (18 or over). All bookings must have at least one adult in each Cabin/Site booked.

Payment

A one-night stay fee will be charged upon booking to confirm your reservation. The balance is payable 1 day prior to arrival.

Our preferred payment method is credit card and credit card details are required to secure bookings, please be aware that we only accept Mastercard and Visa.

Part payments are welcome any time with all of our bookings.

Cancellation

If you wish to cancel your reservation to receive a refund you will need to notify our reception via email to [email protected] at least two weeks prior to the booking date. Please note a $30 administration fee will be applied per room. 

If you notify us less than two weeks before your arrival date, all but the first nights deposit will be refunded.

If you notify us less than 48 hours before arrival or in the case of a no show, you will not be entitled to any refund.

Queanbeyan Riverside Caravan Park recommends all guests have travel insurance.

The above cancellation policy applies to booking made directly with Queanbeyan Riverside Caravan Park (not through any Online Travel Agents).

COVID-19 Flexible Cancellation Policy

Withstanding rights under consumer law, guests will have the option to select a new date for their existing booking, accept a credit valid for up to 12 months or a full refund should any of the below criteria impact their planned stay:

  • You or an immediate family member becomes sick with COVID – 19;
  • You are forced into self-isolation; or
  • A State Government or Commonwealth Government directive is issued and means you are no longer able to travel to or from your destination, including where border closures would result in you having to quarantine on your return home.

To request either a change to booking dates, receive a credit or a refund in relation to the COVID-19 Flexible Cancellation Policy the customer will need to contact the park directly via email at [email protected] Any difference in booking value will need to be paid direct to the park as per our usual booking terms and conditions.

To utilise this policy a guest must:

  • Have made their booking direct with Queanbeyan Riverside Caravan Park (not through any Online Travel Agents)
  • Where requested, provide proof to the park of COVID-19 impact as listed above.
  • Any cancellation which is deemed not applicable to the COVID -19 Flexible Cancellation Policy will need to comply with the parks usual terms and conditions.

Use of Credits: A credit can only be used at  Crestview Tourist Park.  Credits are valid for a period of 12 months from date of issue, any bookings must be made within this period.

Reservations using a credit can be made by email to [email protected] they can only be used by the nominated recipient of the credit.  Should the total spend be more than the value of the credit, the difference must be paid as per the new booking terms and conditions.

Weekly Rates

Our discounted weekly rates must be paid in full on arrival and on the first day of each of the following weeks.

If a payment is late, the guest will be charged the full rate for the accommodation provided and given twenty-four hours to bring the payment up to date, or they will be asked to vacate the park.

Security Passes

Guests will be given a security pass when they check-in.  If the guest loses or damages the pass, the guest will be charged $50.00 for a replacement – so please keep it safe!

Guest Behaviour

The comfort, safety and security of our guests is important to us. Any guest(s) who, in the opinion of our staff, compromise the comfort, safety or security of other guests or staff will be asked to leave the Park and will not be given a refund.  Guests are expected to respect other guests, staff and property.

No Smoking

Smoking is not permitted in our Amenities Block, Camp Kitchen or BBQ area.

No Drugs

Drug use is illegal in Australia. Any guest found using drugs at at the park will be asked to leave the premises immediately. A refund will not be issued.

Noise Curfew

We ask that everyone abide by our 10pm noise curfew. No music, gatherings, shouting etc, are permitted after 10pm. This is to allow all our guests a peaceful, uninterrupted sleep at our park. Guests who break this curfew will be asked to leave immediately and no refund will be issued.

Damage to Queanbeyan Riverside Caravan Park Property

Guests will be expected to reimburse the park for any damage caused by misuse, inappropriate or reckless behaviour during their stay.

Dogs

Your socialised dog is welcome to join you in the Park. Please note there is a limit of 1 dog per site unless by prior agreement.  You must advise us that you have a dog(s) prior to arrival.

To ensure the safety and enjoyment of all of our guests (two and four legged), there are a few requirements for having your dog stay:

* It is expected that dogs are not aggressive, inclined to bark and fully vaccinated.

* Dogs must be on leash and supervised at all time in the park.

* Please ensure you pick up after your dogs, doggie bags are available if you did not bring your own.

* If your dog can not comply with any of the above they will be asked to leave, and you will need to go with them with no refund provided. 

Vehicles

Only 1 vehicle per site unless specifically arranged with the office, and all vehicles must be parked completely within the sites boundary,  boats and trailers must also be notified before arrival and must fit completely within the sites boundary or cabin driveway. Please drive at 4 Km/hr at all times and watch out for pedestrians & bike riders, particularly children.  Please do not allow children to ride bikes or scooters after dark.

Site information

We make every effort to ensure all information displayed on our website is accurate. We are unable to guarantee that the website is free of errors or faults. We reserve the right to change information displayed on our website (including these terms and conditions) at any time without notice to you.

For further details about Queanbeyan  Riverside Caravan Park and activities and frequently asked questions please refer to our website www.qrcp.com.au

About us

Torob Operations Pty Ltd

ABN 39 394 681 664

Trading as Queanbeyan  Riverside Caravan Park

41A Morisset St, Queanbeyan NSW 2620, Australia