Dear Valued Guest,

Please take a minute to read our terms and conditions. These exist to make Queanbeyan Riverside Caravan Park a safe, happy, and welcoming place to stay.

Arrivals and Departures

Check-in is from 12:00pm. Check-out is by 10am. Please contact reception if any additional time is required.

Check-In from 12 noon

Our 24 hr self-service check-in kiosk allows you to safely check in at any time for your convenience.

How it works

• At the time of booking please ensure you include a valid and current email address and mobile phone number.
• We will email you a couple of days before your arrival with details on how to pay and finalise the check-in process online, if you do not receive a confirmation email from us please let us know.
• At check-in time you will receive an SMS with your unique code to access your pass.
• Simply use the code in the SMS at our check-in kiosk to obtain your boom gate and amenities pass. It does not matter what time you arrive, your pass will be waiting for you.

If there is anything wrong with your site, please call us to let us know straight away — but no later than 10am the day after check-in.

Identification

Please make sure to bring valid photo identification. A passport, government-issued ID card, or driving licence are all accepted as valid forms of identification and must be presented at check-in.

Allocations

We will do our best to accommodate any allocation requests, but specific site allocations are not guaranteed.

Age Restrictions

Bookings cannot be accepted by any person under the age of 18 unless they are accompanied by an

adult (18 or over). All bookings must have at least one adult in each Site booked.

Payment:

We offer two rate options at the time of booking:

• Non-Refundable Rate: full payment for your stay is charged at the time of booking. This rate cannot be changed or cancelled once booked.
• Standard Rate: a $25 deposit per site is taken at the time of booking, to secure a valid card on file. This deposit is non-refundable. See our Cancellation Policy below for what this covers.

Final Payment: for Standard Rate bookings, full payment is due 48 hours before arrival and will be automatically charged to the card we have on file.

Our preferred payment method is credit card. Please be aware that we only accept MasterCard and Visa — we do not accept American Express, Diners Club, or any other card. If paying by direct debit, payment must be made at least 7 days before the payment due date. We cannot accept cash on arrival.

We reserve the right to charge the card provided at booking for any loss, damage, or extra cleaning fees resulting from a breach of these terms and conditions.

Cancellation Policy

Standard Rate: you’re welcome to change or cancel your booking any time up to 48 hours before arrival. The $25 deposit is non-refundable and acts as the cancellation fee. Within 48 hours of arrival, the booking becomes non-refundable in full and remaining payment will be charged to the card on file — this also applies in the case of a no-show.

Non-Refundable Rate: as the name suggests, this rate cannot be changed or cancelled once booked, and is paid in full at the time of booking.

Cancellations must be made in writing, by email to [email protected], and must include your surname, phone number, and reservation number.

Queanbeyan Riverside Caravan Park recommends all guests have travel insurance.

Unfortunately, we will not refund for reasons of late check-in, early check-out, shortening of stay,

illness, or poor weather while at the resort.

Use of Credits

A credit can only be used at Queanbeyan Riverside Caravan Park. Credits are valid for a period of 12 months from the date of issue, and any bookings must be made within this period. Reservations using a credit can be made by email to [email protected], and can only be used by the nominated recipient of the credit. Should the total spend be more than the value of the credit, the difference must be paid as per the new booking’s terms and conditions.

Access Passes

Guests will be given an access pass when they check in. If the guest loses or damages the pass, the guest will be charged $50.00 for a replacement — so please keep it safe!

Guest Behaviour

The comfort, safety, and security of our guests is important to us. Any guest(s) who, in the opinion of our staff, compromise the comfort, safety or security of other guests or staff will be asked to leave the Park and will not be given a refund. Guests are expected to respect other guests, staff, and property.

No Smoking

Smoking and vaping are not permitted in our Amenities Block, Camp Kitchen, or BBQ area.

No Drugs

Drug use is illegal in Australia. Any guest found using drugs at the park will be asked to leave the premises immediately. A refund will not be issued.

Noise Curfew

We ask that everyone abide by our 10pm noise curfew. No music, gatherings, shouting, etc., are permitted after 10pm. This is to allow all our guests a peaceful, uninterrupted sleep at our park. Guests who break this curfew will be asked to leave immediately and no refund will be issued.

Damage to Queanbeyan Riverside Caravan Park Property

Guests will be expected to reimburse the park for any damage caused by misuse, inappropriate, or reckless behaviour during their stay.

Pets

Your socialised pet is welcome to join you in the Park. Please note there is a limit of 1 pet per site unless by prior agreement (and for an additional charge). You must advise us that you have a pet(s) prior to arrival. To ensure the safety and enjoyment of all our guests (two and four legged), there are a few requirements for having your pet stay:

• It is expected that dogs are not aggressive, inclined to bark, and fully vaccinated.
• Dogs must be on leash and supervised at all times in the park, no pet should ever be left unattended
• Please ensure you pick up after your pet — doggie bags are available if you did not bring your own.
• If your pet cannot comply with any of the above, they will be asked to leave, and you will need to go with them with no refund provided.

Vehicles

Only one vehicle per site unless specifically arranged with the office, and all vehicles must be parked completely within the site’s boundary. Boats and trailers require reception to be notified at the time of booking and must fit completely within the site’s boundary or cabin driveway. Please always drive at 4 km/hr and watch out for pedestrians and bike riders, particularly children. Please do not allow children to ride bikes or scooters after dark.

Staying in Touch

• SMS: our official number is +61 493 308 859. It’s text only, so you can’t call it, but you’re welcome to reply to any message we send and we’ll get back to you.
• Email: our official address is [email protected] — this is our preferred way to get in touch!

• Phone: call reception on +61 2 5114 3313, 8:30am – 6:00pm, Monday to Friday.

These are our genuine contact details, so please don’t mistake them for spam — feel free to add them to your contacts so you never miss an update.

Check your booking online, anytime, anywhere! View your reservation in our Guest Portal, and log in with the mobile number or email address you used when you booked:

Stay scam-savvy: we’ll never ask you to send your card details or password by text, email, or reply. We may send you a secure payment link so you can pay your balance online — it takes you to our secure payment page, where you enter your details yourself. If a payment request ever looks odd, don’t click it. Log in to the Guest Portal, email us, or call reception to check.

Who We Are

Crestview Lifestyle Park Pty Ltd ACN 165 876 371 Trading as Queanbeyan Riverside Caravan Park

Website Information

We do our best to keep our website up to date, but prices and details can change without notice. Check back before you arrive just in case!

For further details about Queanbeyan Riverside Caravan Park, activities, and frequently asked questions, please refer to our website www.qrcp.com.au

Your Rights

Nothing in these terms limits your rights under the Australian Consumer Law.

We’re so excited to have you at Queanbeyan Riverside Caravan Park! These guidelines keep everyone safe and happy, so you can relax and enjoy every minute. See you soon!